REFUNDS AND RETURNS
If you wish to return any item from your order you must obtain return authorisation within 30 days of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it, in original packaging.
- Gift cards
- Custom Clothes and Accessories (custom measures)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where no refund is granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You can also ask to redeem the same price with a voucher or coupon code valid at sarafranca.com
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Sara França, Rua Pedro Homem nº 11 store 9500-099 Ponta Delgada, Açores, Portugal.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Rua Pedro Homem nº 11 store
9500-099 Ponta Delgada, Açores, Portugal
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
The time it take for your exchange product to reach you, may vary from the place you live.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.